Data deletion

Last updated: 29 October 2026

Avokado replies to messages on behalf of businesses on Instagram, Facebook Messenger, WhatsApp, Telegram and in website chats — including the chat on avokado.chat. If you messaged a business that uses Avokado, you can ask us to delete your data at any time — free of charge.

How to request deletion

1. Email hello@avokado.chat with the subject “Delete my data”.
2. Tell us the platform (Instagram, Messenger, WhatsApp, Telegram or a website chat), your username or phone number there — for a website chat, the email you gave in the chat — and the name of the business you messaged.
3. To make sure the request really comes from you, we may ask you to send a short message from the same account.
4. We delete your data within 30 days — usually much sooner — and confirm by email.

What we delete

• your conversation history with the business, including transcripts of voice messages;
• your contact details and the request details the assistant collected (for example name, phone number, service of interest);
• appointment records and the log of the assistant’s actions in your conversation.

What we can’t delete for you

• Messages inside Instagram, Messenger, WhatsApp or Telegram. These platforms store your chats themselves; you can delete them in the app.
• Copies in the business’s own tools — such as its calendar, CRM or the notifications its staff received. We forward your request to the business so it can delete them too.
• Data we must keep by law. If this applies, we tell you what and why.

More information

How we process data is described in our Privacy Policy. Questions? Write to hello@avokado.chat.